Shipping Policy

DO I HAVE TO PAY FOR SHIPPING?

Absolutely not! With the high amount of orders that we are delivering on a day to day basis, our partnering courier are able to provide Free International Shipping with tracking IDs on all orders.

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?

    Please allow up to 1-3 business days for your order to be processed and fully shipped out.

    Rest assured, all your orders are carefully and thoroughly inspected/quality checked before being shipped out to ensure the functionality of the item.

    Once it has been shipped, you will be notified via email with your tracking information.

    Please note that during holiday periods, the shipping couriers can face unexpected delays that may cause a further delay that may exceed our above expected delivery times.

    Should this rare occasion occur, all customers will be notified of the new expected time of delivery via email. 

    Rest assured we have our 24/7 help desk to keep you in constant loop of your order. Just shoot us an email at info@mysanipodscom

    WHEN CAN I EXPECT TO RECEIVE MY ORDER AFTER SHIPMENT?

    International Shipping (Free)

    United States: 7-21 Business Days

    United Kingdom: 5-21 Business Days

    Canada: 7-21 Business Days

    Australia: 10-21 Business Days

    France: 10-21 Business Days

    Germany: 10-21 Business Days

    All other countries: 12-26 Business Days

    DO YOU SHIP TO P.O. BOXES?

      Most items can be delivered to P.O. Boxes, however, there are some size limitations. 

      CAN I CANCEL OR CHANGE MY ORDER?

      For Changing Of Orders, we allow up to 24 hours from the date your order is placed to change your orders.

      For Order Cancellation/Refund, our team will charge a 12% fee on your total order for the payment processing and currency conversion fees.

      HOW DO I TRACK MY ORDER?

      You may track your order at anytime through our order tracking page.

      If you have any issues with order tracking, please contact our support desk at info@mysanipods.com

      WHAT SHOULD I DO IF THE TRACKING PAGE SHOWS MY ITEM WAS DELIVERED, BUT I NEVER RECEIVED IT?

      We apologise for the trouble.

      We always recommend checking around your property or with neighbours to ensure your package was not misplaced.  

      If after checking and you were still unable to recover your packages, please contact your local post office and provide them with your tracking number.

      Please contact us at info@mysanipods.com if you need further assistance on this matter and we will provide the best solution that we can. 

      *We will not be able to refund any orders that shows that its delivered, but claimed to not have been received.